Shipping & Returns

SHIPPING & DELIVERY POLICY

Order Processing & Fulfillment Timelines

Every order received at FLAIRR Safety is processed with the urgency your operations demand.

Standard Fleet & Retail Orders: Orders are processed, securely packaged, and shipped within 1 to 2 business days.
Bulk Agency / Contract Orders: Volume procurement orders are fulfilled based on the specific timelines outlined in your official agency contract quote.

Carrier Networks & Tracking Logistics

We ship our premium safety gear using reliable regional and national carriers, primarily utilizing FedEx, UPS, and DHL. As soon as your order leaves our fulfillment facility, a system-generated shipment confirmation email containing your active tracking number will be sent to your inbox so you can monitor your package in real-time.

Specialized Lithium Battery Compliance Shipping

Our heavy-duty electronic flares and personal safety lights are powered by high-performance LiFePO4 and Lithium-Ion battery cells. To ensure full compliance with Department of Transportation (DOT) and Federal Aviation Administration (FAA) hazardous materials regulations, these kits must ship via specialized ground transport networks. Consequently, expedited overnight air shipping is not available for products containing primary lithium battery arrays.

RETURNS & REPLACEMENTS POLICY

Our 30-Day Guarantee

We stand behind the rugged durability and engineering of our gear. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of your original delivery date.

Return Guidelines & Conditions

To be eligible for a standard refund, your items must be returned in their original packaging, including all bundled components, power adapters, utility clips, battery caps, and charging cords.

Retail & Civilian Orders: Items must be in clean, resaleable condition, free from physical road grime, pavement scratching, or vehicle deployment wear.
Municipal & Fleet Accounts: Department test evaluations and bulk returns are managed directly through your assigned agency account representative.

How to Initiate a Return or Exchange

To start a return or exchange process, please send an inquiry directly to our support desk:

Support Email: Danny@GetFlairr.com

Please include your original Order Number and the email address associated with the purchase. Our logistics team will review your file and issue a formal Return Merchandise Authorization (RMA) with complete shipping instructions within 1 business day.

Fulfillment Errors or Shipping Damage

If your package arrives damaged in transit or contains incorrect inventory lines, please notify us within 48 hours of delivery at Danny@GetFlairr.com. We will immediately dispatch a priority replacement parcel at zero cost to you, alongside a pre-paid return label to collect the incorrect or compromised items.